Digital Item Delivery Policy

Last updated: 9 August 2026

This Digital Item Delivery Policy (“Policy”) explains how Counter-Strike 2 virtual items purchased through ultrasensskin.com are delivered to users through Steam.

This Policy forms part of the UltraSensSkin Terms and Conditions of Purchase and Use.

The Service is operated by:

In this Policy, “UltraSensSkin”, “ULTRASENS”, “we”, “us” and “our” refer to ULTRASENS LT, MB. “You” and “your” refer to the purchaser.

1. Scope

This Policy applies to the delivery of Counter-Strike 2 virtual items, commonly referred to as skins (“Digital Items”), purchased through UltraSensSkin.

Digital Items are delivered electronically through Steam. No physical product will be shipped.

ULTRASENS is the contractual seller responsible to you for completing an accepted Order. Delivery may be performed on our behalf by a confidential third-party supplier, inventory provider, bot operator or current holder of the selected Item (“Fulfilment Provider”).

2. Delivery Methods

Depending on where the selected Item is held, delivery may be completed:

• through a bot operated by a Fulfilment Provider; or
• directly from the Steam Account currently holding the Item.

The Steam Account sending the Item may not display the UltraSensSkin name or branding.

The identity and commercial arrangements of Fulfilment Providers are confidential. We may disclose relevant information where required by law, necessary to protect your rights, or necessary to investigate a particular transfer.

Our use of a Fulfilment Provider does not remove ULTRASENS’s responsibility for properly completing an accepted Order.

3. Steam Account Requirement

You must have a valid Steam Account to receive a Digital Item.

The Steam Account used for delivery must:

• be connected to your UltraSensSkin Account;
• match the Trade URL provided during checkout or account setup;
• be eligible to receive Trade Offers;
• satisfy applicable Steam Guard requirements;
• not be affected by a restriction preventing the transfer;
• have sufficient inventory capacity; and
• have the profile or inventory visibility reasonably required for delivery.

We do not deliver an Item to a different Steam Account at the request of another person.

If you want to change your connected Steam Account or Trade URL, the change must be completed and verified before placing the relevant Order. A change requested after payment may delay or prevent delivery.

4. Trade URL

A valid Steam Trade URL is required so that a Trade Offer can be sent without adding the sending account as a Steam friend.

You are responsible for ensuring that:

• the Trade URL is complete and accurate;
• it has not expired or been revoked;
• it belongs to the Steam Account connected to UltraSensSkin; and
• it remains valid until delivery is completed.

If you generate a new Trade URL through Steam, the previous URL may become invalid. You must update the Trade URL stored through UltraSensSkin before placing another Order.

A Trade URL should be treated as sensitive account information. You should not publish or share it unnecessarily.

5. Delivery Process

The standard delivery process is:

• you place an Order and complete payment;
• ULTRASENS issues an Order Confirmation;
• the selected Item is assigned for fulfilment;
• a Trade Offer is created by a bot or the Steam Account holding the Item;
• the Trade Offer is sent to the connected Steam Account;
• you inspect and accept the Trade Offer through Steam; and
• Steam records the Item as transferred to your Steam Account.

Depending on technical availability, the Service may show Order or delivery statuses such as:

• payment pending;
• Order confirmed;
• preparing delivery;
• Trade Offer sent;
• action required;
• delivered;
• delivery delayed;
• cancelled; or
• refunded.

A status displayed through the Service is informational. Steam’s transfer records will be used as the primary evidence of whether a Digital Item was transferred.

6. Delivery Time

Following successful payment, a Trade Offer is normally generated or sent within a few minutes.

Unless a different period is clearly disclosed before payment, we aim to complete delivery within 24 hours after issuing the Order Confirmation.

The delivery period may be extended where performance is delayed by:

• Steam downtime or technical malfunction;
• a Steam trade restriction, protection period or security hold;
• a fraud or payment security review;
• an invalid or mismatched Trade URL;
• a private profile or inventory where public visibility is technically required;
• insufficient Steam inventory capacity;
• a VAC, community or trade restriction;
• a recent Steam password, device, email or Steam Guard change;
• failure to accept a Trade Offer;
• an expired or rejected Trade Offer;
• a temporary technical problem affecting a Fulfilment Provider;
• a legal or sanctions review; or
• another circumstance outside our reasonable control.

If delivery cannot be completed within the applicable period, we will investigate and either:

• attempt delivery again;
• ask you to correct an account-related problem;
• allow an appropriate additional delivery period;
• offer an alternative Item with your express agreement; or
• cancel the affected Order and initiate a refund.

You will not be required to accept a materially different Item.

7. Trade Offer Validity

A Trade Offer may remain valid only for a limited period determined by Steam or the sending account.

The applicable validity period may be shown:

• through your UltraSensSkin Account;
• in an Order notification;
• through Steam; or
• directly in the Trade Offer.

You must review and accept the offer before it expires.

If the Trade Offer expires, the Item is not considered delivered. We may attempt to issue another offer, subject to Item availability, Steam functionality and security checks.

Repeated expiry or rejection may delay delivery. If delivery remains impossible, the Order may be cancelled in accordance with the Refund, Cancellation and Withdrawal Policy.

8. Inspecting the Trade Offer

You must carefully inspect every Trade Offer before accepting it.

A legitimate delivery offer should:

• be sent to the Steam Account connected to UltraSensSkin;
• contain the Digital Item identified in your Order;
• show the correct item name and relevant characteristics; and
• not require you to provide another Digital Item, money, credentials or authentication information in return.

UltraSensSkin will never require you to provide through a Steam Trade Offer:

• another skin or virtual item;
• Steam Wallet funds;
• cash or cryptocurrency;
• your Steam password;
• a Steam Guard code;
• an API key;
• an account recovery code; or
• remote access to your device.

Do not accept an offer if:

• it contains the wrong Item;
• it requests another Item from you;
• the sender claims that an additional payment is required through Steam;
• the offer appears suspicious or altered;
• you received it before placing an Order; or
• you cannot reasonably connect it to your UltraSensSkin Order.

If you are uncertain, do not accept the offer. Contact info@ultrasensskin.com and provide the Order number and relevant screenshots.

9. Item Characteristics

Before accepting a Trade Offer, verify the Item’s relevant characteristics, which may include:

• item name and weapon type;
• exterior or wear condition;
• float value;
• pattern or paint seed;
• StatTrak status;
• stickers;
• charms;
• name tags; and
• other characteristics specifically identified in the Order Confirmation.

Where your Order relates to a specifically identified Item, the Trade Offer must contain that Item.

If the Trade Offer contains an incorrect or materially different Item, reject the offer and contact us immediately.

Accepting an incorrect Item does not automatically remove mandatory consumer remedies, but prompt rejection allows the issue to be resolved more safely.

10. Multiple Items

An Order containing multiple Digital Items may be delivered through:

• one Trade Offer;
• multiple Trade Offers from the same account; or
• separate Trade Offers from different Steam Accounts.

Delivery of one Item does not necessarily mean that all Items in the Order have been delivered.

Each Item is considered delivered only when Steam records its transfer to your connected Steam Account.

If part of an Order cannot be completed, we may:

• continue delivering the remaining Items;
• refund the price allocated to the unavailable Item; or
• cancel the entire Order where the Items cannot reasonably be separated or applicable law requires it.

11. Delivery Completion

Delivery is completed when Steam records the transfer of the correct Digital Item to the Steam Account connected to your UltraSensSkin Account.

The following may be used as evidence of delivery:

• Steam Trade Offer ID;
• Steam trade history;
• sending and receiving SteamIDs;
• transaction timestamps;
• Item asset identifiers;
• Order and fulfilment records; and
• confirmation displayed through the Service.

A Digital Item is not considered undelivered merely because:

• it is temporarily protected from further transfer;
• it is affected by a Steam cooldown;
• it cannot immediately be modified, consumed or re-traded;
• Steam displays a warning relating to trade protection; or
• its value changes after delivery.

12. Steam Trade Protection and Cooldowns

Steam may impose trade protection periods, cooldowns, holds or other restrictions after a Digital Item is transferred.

During such a period, the Item may be visible and usable in your Steam Account but may not be:

• transferred again;
• modified;
• consumed;
• used in another Steam-related process; or
• otherwise dealt with in the manner you expected.

The existence and duration of these restrictions are determined by Steam and may change.

Where a restriction is known before purchase and materially affects delivery or use, we will aim to disclose it in the Item information or checkout.

A restriction imposed by Steam after correct delivery does not by itself create a right to a refund. Mandatory consumer rights remain unaffected.

13. Steam Account Restrictions

Delivery may be prevented by:

• a trade ban;
• a community ban;
• a VAC-related restriction;
• a Steam Guard restriction;
• a recently changed password;
• a recently changed email address;
• transfer of Steam Guard to another device;
• account recovery activity;
• a private inventory;
• a full inventory; or
• another Steam security measure.

ULTRASENS does not control these restrictions and cannot remove them.

If your Account is restricted, you must follow Steam’s instructions to resolve the issue. We may pause delivery for a reasonable period while the restriction is addressed.

If the restriction cannot be resolved, the Order will be handled under the Refund, Cancellation and Withdrawal Policy.

14. Failure to Receive a Trade Offer

If you do not receive a Trade Offer within the expected period:

• confirm that payment and the Order were successfully completed;
• verify that you are signed in to the correct Steam Account;
• check the Trade URL;
• check Steam notifications and trade history;
• confirm that Steam Guard requirements are satisfied;
• check for account or trade restrictions;
• confirm that your inventory has sufficient capacity;
• check the Order status through UltraSensSkin; and
• contact us if the issue continues.

Do not accept an unrelated offer merely because you are waiting for delivery.

When contacting support, provide:

• your Order number;
• SteamID;
• approximate payment time;
• the Item purchased;
• the current Order status; and
• screenshots of any relevant Steam message.

15. Failed Delivery Caused by the User

Delivery may be considered prevented by the user where the user:

• provides an incorrect or third-party Trade URL;
• refuses or repeatedly fails to accept the correct Trade Offer;
• rejects the correct Trade Offer;
• changes the Trade URL after payment;
• makes the Steam profile or inventory inaccessible;
• lacks sufficient inventory capacity;
• causes or fails to resolve an account restriction;
• requests delivery to a different Steam Account;
• blocks the sending account;
• interferes with the delivery process; or
• otherwise fails to satisfy the delivery requirements.

Where reasonably possible, we will allow you to correct the problem and will attempt delivery again.

If the issue is not corrected within a reasonable period, we may cancel the Order. Any refund will be determined under the Refund, Cancellation and Withdrawal Policy and applicable law.

No cancellation or handling fee will be deducted unless it has been clearly disclosed, is legally permitted and is justified by the circumstances.

16. Failed Delivery Not Caused by the User

If delivery fails because:

• the Item is no longer available;
• the current holder cannot transfer it;
• a Fulfilment Provider cannot complete the transfer;
• an internal technical error affects the Order;
• the wrong Item was assigned;
• the transfer is permanently blocked for reasons not attributable to you; or
• another problem within our responsibility prevents delivery,

we will provide an appropriate remedy.

Depending on the circumstances, this may include:

• another delivery attempt;
• delivery of the correct Item;
• an alternative Item with your express agreement;
• cancellation of the affected Item; or
• a full refund of the affected purchase price.

Our use of a Fulfilment Provider does not permit us to refuse an appropriate remedy solely because the failure originated with that provider.

17. Incorrect Delivery

If you receive an Item that materially differs from the Order Confirmation, contact us without undue delay.

Provide:

• the Order number;
• SteamID;
• Trade Offer ID;
• screenshots;
• the Item received; and
• a description of the discrepancy.

Do not transfer, modify, consume, apply stickers to, rename or otherwise alter the Item while the issue is being investigated.

Where the Item is confirmed to be incorrect or non-conforming, we may provide:

• delivery of the correct Item;
• replacement with your express agreement;
• an appropriate price reduction;
• cancellation and refund; or
• another remedy required by applicable law.

18. Delivery to the Wrong Account

We deliver only to the Steam Account connected to the UltraSensSkin Account and identified by the Trade URL provided for the Order.

ULTRASENS is not responsible for delivery to an unintended Steam Account where:

• you provided the Trade URL for that Account;
• the Trade URL was changed by you;
• another person gained access because you failed to secure your Account; or
• you confirmed delivery despite being shown the receiving Steam Account.

This limitation does not apply where delivery to the wrong account resulted from an error attributable to ULTRASENS or a Fulfilment Provider acting on our behalf.

19. Delivery Security

You are responsible for protecting your Steam Account, email account, devices and sessions.

Before accepting an offer:

• access Steam through an official Steam website or application;
• check the contents of the offer directly in Steam;
• do not rely solely on links received through messages;
• check whether the offer requests anything from you;
• be cautious of copied profiles or impersonation; and
• contact us if the sender or offer appears suspicious.

UltraSensSkin support will not ask you to disable Steam Guard or other security protections.

We are not responsible for loss caused by phishing, malware, account sharing or credential disclosure where the loss was not caused by our failure to use legally required care.

20. Trade Reversals

Steam may permit certain completed trades to be reversed during a protection period.

If you believe that a completed delivery was incorrect or unauthorised, contact us before initiating a reversal where reasonably possible.

You must not reverse a correct delivery:

• to obtain both the Item and a refund;
• because the Item’s price changed;
• because you changed your mind;
• to avoid payment;
• to transfer loss to another person; or
• for another fraudulent or abusive purpose.

Improper reversal may result in Account suspension, cancellation of pending Orders, recovery of the Item or its value, and other action permitted by law.

Nothing in this Section prevents genuine fraud reporting or the exercise of mandatory consumer rights.

21. Cancellation During Delivery

Once a Trade Offer has been created or sent, fulfilment has begun.

A cancellation request submitted during this stage is not automatically effective. We will check whether the transfer can safely be stopped.

If the Trade Offer has not been accepted and the transfer can be cancelled, the request will be handled under the Refund, Cancellation and Withdrawal Policy.

If the correct Item has already been accepted and delivery has been completed, change-of-mind cancellation will normally no longer be available, subject to statutory rights.

22. Unavailability After Payment

If the selected Item becomes unavailable after payment but before delivery, ULTRASENS will not replace it with a materially different Item without your express agreement.

We may offer:

• additional time to resolve a temporary availability issue;
• a clearly identified alternative Item;
• cancellation of the affected Item; or
• a full refund of the affected purchase price.

You may reject any proposed alternative and request a refund.

23. External Service Disruptions

Delivery depends on Steam and other external technical systems.

If a widespread Steam outage or similar external disruption occurs, we may temporarily pause delivery until transfers can be completed safely.

We will take reasonable steps to:

• monitor the issue;
• protect pending Orders;
• avoid duplicate transfers;
• provide relevant status information; and
• resume delivery when reasonably possible.

If the disruption continues for an unreasonable period, you may request cancellation and an appropriate refund in accordance with applicable law.

24. Support and Delivery Complaints

Delivery questions and complaints may be submitted to: info@ultrasensskin.com

Please include “Delivery Issue” and your Order number in the subject line.

We will review consumer complaints free of charge and provide a reasoned written response as soon as reasonably possible and no later than 14 days after receipt where required by Lithuanian law.

If a consumer dispute cannot be resolved directly, an eligible consumer may contact:

State Consumer Rights Protection Authority
A. Goštauto g. 12, LT-01108 Vilnius, Lithuania
Website: vvtat.lrv.lt

25. Policy Changes

We may update this Policy to reflect changes to Steam functionality, delivery systems, legal requirements or operational processes.

The current version will be published on ultrasensskin.com with an updated effective date.

Changes will not retroactively reduce rights relating to an Order already accepted.

26. Contact Details